Service agreement

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Service agreement

• The service agreement is for clients who want us to look after the running of a solution or must be available for immediate tasks - for solving acute Software and IT tasks.
• Service agreements with a fixed number of hours subscribed for a minimum of a quarter and are billed monthly in advance.
• The hours can be freely used for internal resolution of standard tasks.
• Databasework.dk debit service agreement with all the hours and emits as needed, a delivery note with the calculation of time spent and the remaining balance of the agreement.
• Mail Phone Support beyond 10 minutes per. calls charged service agreement with multiples of half hours.
• Possibly. driving invoiced separately at current rates.

Packages

Level 1	Level 2	Level 3
10 hours / per month 2 phone support cases / per month	20 hours / per month 4 phone support cases / per month	40 hours / per month 8 phone support cases / per month
1.100 DKK Real hourly rate	1.050 DKK Real hourly rate	950 DKK Real hourly rate

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